Philippe Mesritz

VP, Customer Success & Chief Customer Officer, Americas Hospitality, The Access Group·Helping Transform Tech Companies Through Retention & Growth Leadership and People Transform through Shifting their Altitude | Chief Customer Officer | Coach & Mentor | Speaker

I build customer success teams and leaders by focusing on what actually keeps customers, not just what looks good on a dashboard.

Experiences

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Philippe Mesritz

About

Experiences

VP, Customer Success & Chief Customer Officer, Americas Hospitality@The Access GroupRun customer success for Americas hospitality

Author@Book by Philippe MesritzWriting a book for leaders moving up

FamilyMarried for 26 years, family first

General Manager@Momentive SoftwareTook the P&L for a 135-person software brand

VP, Customer Experience@KhorosDrove a 47-point NPS jump with journey maps

Head of Divisional Post Sales Center of Excellence and CRM Leader@3MLifted NPS 77 points, cut resolution time 81%

Bachelor's in Management / Business Administration@University of PhoenixFailed out of college, graduated 20 years on

Founder@Philippe Mesritz's company providing system administration and hosted text-based gamesHosted hundreds of text games on dial-up

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